Terms and Conditions

Last updated: October 26, 2024

1. General Provisions

1.1. These Terms and Conditions govern the use of the website vuvudesign.com (hereinafter: "Website") and the purchase of products through it. The Website is operated by Umetniško Uprizarjanje, Miha Petrovič S.P., Cesta 1. maja 33, 4000 Kranj, Slovenia (hereinafter: "Seller", "we", "us", or "our").

1.2. By accessing the Website and/or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

2. Company Information

2.1. Company Details:

  • Full Name: Umetniško Uprizarjanje, Miha Petrovič S.P.

  • Address: Cesta 1. maja 33, 4000 Kranj, Slovenia

  • VAT Number: SI46670769

  • Business Registration Number: 9019391000

  • Email: info@vuvudesign.com

3. Product Information and Pricing

3.1. All prices are displayed in euros (EUR), unless specified otherwise. All prices include VAT where applicable.

3.2. We reserve the right to modify prices at any time without prior notice.

3.3. Images of products are for illustrative purposes only. The actual product may vary slightly from the image shown.

4. Ordering Process

4.1. Orders can be placed through our Website by selecting products and proceeding through the checkout process.

4.2. An order is considered accepted only after we send an order confirmation email.

4.3. We reserve the right to refuse or cancel any order for legitimate reasons, including but not limited to:

  • Product unavailability

  • Incorrect pricing information

  • Suspicion of fraudulent activity

  • Technical errors

5. Payment Terms

5.1. We accept the following payment methods:

  • Credit and debit cards (through Stripe)

  • Apple Pay (through Stripe)

  • PayPal

  • Bank transfer (upon prior agreement)

  • Cash on delivery (upon prior agreement)

  • Cash in person (upon prior agreement)

5.2. All online payments are processed securely through our payment processors (Stripe and PayPal).

5.3. For bank transfers, payment must be received within 3 business days of order placement, or the order may be cancelled.

6. Delivery Terms

6.1. Estimated delivery times:

  • Slovenia: 5-7 business days

  • European Union: 5-14 business days

  • Rest of the world: 5-18 business days

6.2. These delivery times are estimates and not guaranteed. Delays may occur due to circumstances beyond our control.

6.3. Shipping costs will be calculated and displayed during the checkout process.

7. International Orders

7.1. We ship worldwide. For deliveries outside the European Union:

  • The customer is responsible for all import duties, taxes, and customs clearance fees

  • Local customs regulations and additional charges may apply

  • We are not responsible for delays caused by customs procedures

7.2. All prices displayed exclude any import duties and taxes that may be levied by the destination country.

8. Returns, Warranty, and Product Conformity

8.1. Right of Withdrawal:

  • Customers have the right to withdraw from the purchase within 30 days of receiving the product

  • This right applies only to unopened products with unbroken seals

  • Due to health protection and hygiene reasons, products with broken seals cannot be returned

  • The customer must notify us of their decision to withdraw before the end of the withdrawal period

8.2. Legal Warranty and Product Conformity:

  • In accordance with the Slovenian Consumer Protection Act (Zakon o varstvu potrošnikov), we are liable for any non-conformity of the goods that becomes apparent within two years of the delivery of the goods

  • This liability is governed by Articles 71-87 of the Slovenian Consumer Protection Act

  • In case of non-conformity, consumers are entitled to have the goods brought into conformity free of charge, by repair or replacement

  • If repair or replacement is impossible, disproportionate, or not completed within a reasonable time, consumers may request a price reduction or terminate the contract

8.3. Product Defects:

  • In case of manufacturing defects or imperfections, we will provide a replacement or refund

  • Claims must be submitted with photographic evidence of the defect

  • The customer must not use or damage the product further after discovering the defect

8.4. Return Process:

  • Contact us before returning any product

  • Products must be returned in their original packaging

  • Return shipping costs are the responsibility of the customer, except in cases of defective products

  • Refunds will be processed within 14 days of receiving the returned product

9. Privacy and Data Protection

9.1. We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Slovenian law.

9.2. For detailed information about how we handle your personal data, please refer to our Privacy Policy.

10. Dispute Resolution

10.1. Out-of-Court Dispute Resolution:

  • We strive to resolve any disputes amicably through direct communication

  • Consumers have the right to initiate an out-of-court dispute resolution procedure through the European ODR platform (http://ec.europa.eu/odr)

  • Disputes can also be resolved through mediation at the European Consumer Centre Slovenia (Evropski potrošniški center Slovenije)

  • Consumers can file complaints through the SRPS platform (Slovenska platforma za reševanje potrošniških sporov)

  • The use of these alternative dispute resolution mechanisms is voluntary and does not affect the consumer's right to seek judicial remedies

10.2. Court Jurisdiction:

  • If a dispute cannot be resolved through out-of-court procedures, it shall be resolved by the competent court in Slovenia

  • For consumers within the EU, legal action may be brought either in the courts of Slovenia or in the courts of the consumer's country of residence

11. Final Provisions

11.1. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11.2. We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the Website.

11.3. These Terms and Conditions are available in both Slovenian and English. In case of any discrepancy between the versions, the Slovenian version shall prevail.

11.4. For consumers within the European Union, these Terms and Conditions do not affect their statutory rights under their local consumer protection laws.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us at: info@vuvudesign.com